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Building AI Powered Telephone Agents in Python with Twilio and ElevenLabs

Code and Workbook on Github


Description

With Twilio and ElevenLabs you can easily build AI powered telephone agents to handle both inbound and outbound calls.


With Twilio you can get API access to a telephone number that allows your Python code to be able to use telephone services for communicating with your customers, Or for inbound calls Twilio will route the incoming call to a platform like ElevenLabs.


ElevenLabs now provides a number of services in relation to AI voice communications. You can clone your voice or use professionally created voices to communicate your messages. You can connect directly to a number of LLM providers to offer "AI" functionality, and you can trigger events and tools so that the AI agent can trigger actions to happen on other servers or services. They also have a robust built in RAG system so that the "AI" can answer questions from callers dynamically.


Best of all is that if you know a bit about technology you can have something up and running within minutes!!!


This class will go over:

  • What is Twilio

  • What is ElevenLabs

  • Basics of Call Routing

  • Routing Calls with Twilio

  • Creating an AI Agent with ElevenLabs

  • ElevenLabs configurations

  • RAG on ElevenLabs

  • AI Tool Use on ElevenLabs

  • and much more!!!

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